Privacy Policy

2. What We Collect

When you submit the enquiry form on our website, we collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Any message content you choose to include

We also collect standard technical data when you visit the site — including your IP address, browser type, and pages viewed — through analytics tools. This data is not linked to your personal identity.

We do not collect sensitive personal data such as health information, financial records or identity document details through this website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry about living arrangements at Cheung Sau
• Arrange visits or provide information you have requested
• Communicate with you by telephone or email as appropriate to your enquiry
• Improve the quality of our website and services through anonymised analytics

We do not use your personal information for unsolicited marketing, and we do not share it with third parties for advertising purposes.

Legal basis: Processing is based on your consent (in submitting the form) and our legitimate interest in responding to enquiries about the residence.

4. Data Retention

Enquiry data is retained for up to 24 months from the date of submission, or until you ask us to delete it. Records relating to residents admitted to the residence are held separately and governed by a distinct data retention policy.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Access to enquiry data is restricted to staff with a direct need to respond.

No internet-based system is entirely secure. In the event of a data breach that poses a significant risk to individuals, we will notify the relevant parties as required under applicable law.

6. Cookies

We use cookies to support website functionality and to understand how the site is used. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies necessary for the site to operate cannot be disabled.

7. Third-Party Services

We use Google Analytics (operated by Google LLC) to gather anonymised usage data. Google's privacy practices are governed by their own privacy policy. We do not share identifiable personal data with Google.

Our website may contain links to external pages. We are not responsible for the privacy practices of those sites.

8. Your Rights Under Hong Kong Law

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (where consent is the basis)
• Request deletion of your data (subject to legal retention requirements)
• Object to certain uses of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 40 days, as required by the Ordinance.

If you are dissatisfied with how we have handled your data, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD), which is the relevant supervisory authority in Hong Kong.

9. Children

This website is intended for adults aged 18 and above, or family members enquiring on behalf of an older adult. We do not knowingly collect personal data from children under 18.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the Last Updated date at the top. Continued use of the website after any change constitutes acceptance of the revised policy.

11. Contact

Data Controller: Cheung Sau (長壽居)
Address: 204 Prince Edward Road West, Mong Kok, Kowloon, Hong Kong
Email: [email protected]
Telephone: +852 2483 6951